Terms and Conditions of Purchase and Carriage

Booking

All shuttle bus tickets for the Landline ground segment are purchased exclusively at montreal.landline.com, or in person at common use self-service kiosks located at the Palais des Congrès de Montréal Convention Centre (PDC) and Montréal-Pierre Elliott Trudeau International Airport (YUL). The Landline ground segment is booked and ticketed separately from any Air Canada or partner airline flight. Air Canada’s General Terms and Conditions of Carriage govern all Air Canada flight segments.

Pricing

All prices are displayed in Canadian Dollars (CAD). Displayed fares include any applicable taxes for the Landline ground segment. Landline cannot control any fees applied to reservations made through third-party booking tools, if applicable.

Modifications

Passengers may modify their reservation online at montreal.landline.com up to two (2) minutes prior to their scheduled departure time. Reservations may be modified within the 30-day period preceding the scheduled departure date. Modifications requested within 2 minutes of scheduled departure or outside the 30-day departure date window cannot be accepted. Changes to reservations will be charged any difference in fare if applicable. This policy is subject to change at Landline’s sole discretion at any time in advance of travel.

Cancellations & Refunds

Landline shuttle reservations are non-refundable. No refunds, credits, or vouchers will be issued for any cancellation, regardless of when the cancellation is made or the reason for it. Passengers are encouraged to modify their reservation rather than cancel where possible, subject to the modification policy above.

Schedule Changes

Landline reserves the right to amend published travel times, dates, and routes. Passengers will be notified in advance if their itinerary is affected and will be assisted with reaccommodation where possible. Schedule changes shall not entitle passengers to assert compensation claims against Landline. Substantial schedule changes shall entitle passengers to withdraw from the contract of carriage at no charge.

Passenger Age

Customers must be 18 years of age or older to make a reservation. Passengers under the age of 15 must be accompanied by an adult aged 18 or older for the duration of the ground journey. Unaccompanied passengers under 15 will not be accepted for travel. All passengers must present a valid government-issued photo ID or passport upon boarding. School identification is not accepted. By purchasing travel on Landline, you affirm that you are 18 years of age or older and that any traveling passenger is either accompanied by a ticketed adult or is 15 years of age or older. Landline reserves the right to validate the age of customers to enforce this policy.

Booking Confirmation

It is the passenger’s responsibility to verify that their booking confirmation is accurate. Landline is only responsible for information requested and provided at the time of booking.

No-Show

If a passenger fails to present themselves at the designated boarding location at the scheduled departure time and does not travel on their booked ground segment (“No-Show”), the passenger acknowledges that their Landline reservation will be forfeited. Neither Landline nor Galland will be responsible for any resulting or consequential losses or damages.

Time of Departure

Landline requests that passengers arrive at the designated boarding point at least 10 minutes prior to their scheduled departure time to ensure an on-time departure and to assist with luggage handling. Passengers who are not present at boarding time may forfeit their reservation and will need to be reaccommodated on the next available departure.

Check-In and Boarding

All passengers are required to provide proof of reservation (by providing access to booking confirmation or boarding pass, as applicable) and or a valid photo identification prior to boarding the Landline vehicle. Passengers may be required to show proof of a same day reservation on an Air Canada flight segment to or from YUL. If Landline has reason to suspect fraudulent activity as it relates to any aspect of customer booking, Landline reserves the right to refuse travel.

Connecting Travel & Itinerary Protection

The Service does not include itinerary protection. Landline and Galland do not guarantee connections to Air Canada flights and are not responsible for missed connections or damages resulting from circumstances within or outside of their control.

In the event that a passenger misses their connecting Air Canada flight due to a delay on the Landline ground segment, Landline will make reasonable efforts to:

• Notify Air Canada of the delay and affected passengers, where operationally feasible.
• Provide affected passengers with directions to contact Air Canada Reservations directly to request reaccommodation on the next available flight.

Passengers are encouraged to contact Air Canada Reservations at 1-888-247-2262 in the event of a missed connection. Reaccommodation is at Air Canada’s sole discretion and subject to Air Canada’s policies. Landline and Autobus Galland are not liable for hotel, meal, transportation, or other costs arising from a missed connection.

Passenger Obligations Onboard

Passengers must obey all instructions issued by Landline or Galland staff and representatives. Landline or Galland staff are authorized to remove or deny boarding to passengers that are intoxicated or under the influence of drugs, or who compromise the safety or well-being of the other passengers. Smoking (including e-cigarettes) is not permitted onboard. Passengers shall be liable for damages caused on, in, or to the vehicle in a culpable manner.

Food and Beverages

Passengers are permitted to bring food and non-alcoholic beverages onboard.

Passenger Responsibility

All personal belongings and trash must be removed upon disembarkation; Landline and Galland are not liable for items left behind.

Lost Item Reporting

Passengers can reach out via chat at montreal.landline.com, with a reasonable-efforts caveat and no guarantee of recovery.

Recording Policy

For customer service and operational purposes, Landline and Galland may record vehicle and station operations. Recordings may be accessed by authorized Landline and Galland personnel and may be provided to government officials or law enforcement upon request. Acceptance of these Terms and/or boarding of a Landline vehicle constitutes acknowledgment and consent to this recording policy.

No Discrimination

Reservations and seating aboard Landline vehicles are without regard to race, color, creed, or national origin.

Customer Service

Customer service for the Service is available exclusively through the following channels:

• Live Chat – available at montreal.landline.com

Phone support is not available for this Service. For questions regarding your Air Canada flight, please contact Air Canada directly at 1-888-247-2262 or visit aircanada.com.

No Baggage Fees

There are no baggage fees associated with the Landline ground transportation segment of this Service.

Allowance

Each passenger is entitled to two (2) checked bags, one (1) carry-on item, and one (1) small personal item. Carry-on and personal items must fit in the overhead bins, beneath the seat, or in the baggage compartment at Landline’s discretion. Landline personnel have the exclusive right to determine the suitability of baggage. While Landline will make efforts to accommodate all passengers’ luggage, any passengers carrying baggage in excess of these quantities may be refused with no refunds issued in such circumstances.

• Maximum dimensions: 158cm (62 in) in total linear dimensions (length + width + height combined).
• Maximum weight: 23kg (50lbs) per checked bag
• Overweight/Oversized: Accepted subject to space availability. Oversized/overweight fees must be paid directly to the airline before boarding Landline.

Passengers traveling on eligible Air Canada or Star Alliance partner flights will need to check bags directly at YUL airport. Landline cannot accept baggage for through-check.

Prohibited Items

Passengers may not transport luggage that is inherently dangerous or hazardous, including any hazardous materials or weapons of any kind. All passengers are prohibited from carrying weapons on the vehicle, in carry-on baggage, or in checked baggage. Landline cannot accept firearms or other weapons under any circumstances. Passengers traveling with weapons must arrange their own transportation to the airport and check their weapons directly with Air Canada at YUL airport.

Landline and Galland are committed to providing an accessible travel experience. Special travel assistance is available, including help boarding and alighting the vehicle, assistance reaching or leaving the seat, and help with carry-on items and assistive devices.

Passengers requiring special assistance, including wheelchair lift assistance, should indicate this during the booking process prior to making final payment for their reservation at montreal.landline.com at least 48 hours prior to departure. Requests made within 48 hours of departure cannot be guaranteed a handicap accessible vehicle. Employees are not permitted to lift or carry passengers or assist with medical procedures.

If you need to make a change to an existing reservation, please email us at assistance@landlineco.com so that we can confirm availability and provide the best possible assistance.

Subject to applicable Partner Airline Terms for Code-Share Flights, the maximum weight and size of a wheelchair or mobility scooter that we can accept are:

• Weight including the passenger can’t be over 272kg (600 lbs)
• Wheelchair dimensions of 76cm x 121cm (30in x 48in)
• Mobility scooter with dimensions of 76 x 76 x 122cm (30 x 30 x 48 inches)

If your wheelchair or mobility scooter doesn’t fit within the dimensions above, it will need to be stored in the baggage compartment below the vehicle.

Passengers requiring special assistance are urged to contact their connecting Air Canada for any necessary arrangements.

A Service Animal is any animal individually trained or able to provide assistance to a qualified person with a disability. Landline and Galland will accept Service Animals for transportation without charge, subject to the following conditions:

• The Service Animal must accompany the passenger in the vehicle cabin and remain at the passenger’s feet at all times.
• The Service Animal must not block the aisle at any time, in accordance with passenger safety requirements.
• The Service Animal may not occupy a seat.
• We reserve the right to request documentation from a regulated health professional confirming that the person requires the animal for reasons relating to the disability.
• Service Animals must be harnessed, leashed, or otherwise tethered at all times in the waiting area and onboard the vehicle.
• Service Animals are not considered personal items and do not count against the passenger’s carry-on allowance.
• You are solely responsible for ensuring compliance with all applicable rules and requirements for traveling with a Service Animal, including travel, entry or exit requirements, and all applicable federal, provincial, territory or local laws, regulations or ordinances related to animals.

Landline reserves the right to deny transport to a Service Animal that poses a direct threat to the health or safety of others, causes significant disruption, or whose handler fails to provide required documentation.

Pets

Landline follows Air Canada's pet policy for this Service. Pets must travel in the main cabin with their owner — pets are not permitted in cargo compartments underneath the vehicle. All pets must be in an approved carrier at all times while onboard. Carriers must fit under the seat or on the passenger's lap, and may not block the aisle or occupy a separate seat. Please refer to Air Canada's pet policy for specific carrier size requirements and approved animal types.

General

Unless caused by the gross negligence or willful or wanton conduct of Landline or Galland, neither Landline nor Galland shall be liable for loss, damage, or delay caused by:

• The act, omission, or default of the passenger.
• The nature of the property or a defect therein.
• Acts of God, public enemies, authority of law, quarantine, perils of navigation, riots, strikes, or hazards incident to a state of war.
• Accidents, breakdowns, poor road conditions, or other causes beyond Landline’s or Galland’s reasonable control.
• Acts that occur before the passenger boards the Galland vehicle or after the passenger disembarks.

Neither Landline nor Galland will be responsible for any incidental or consequential damages caused by any of the above.

Baggage Liability

Landline assumes no liability for loss of or damage to baggage in excess of CAD $250, and only to the extent of actual loss or damage caused by Landline or Galland. In the event of lost, delayed, damaged or destroyed baggage, the passenger should report the matter to Landline within 12 hours after the termination of the land portion of the trip. If compensation is sought, any claim for loss, damage, or delay must be filed with Landline within 30 days of discovery. Failure to comply with this requirement will release Landline and Galland from liability.

For passengers holding a codeshare or interline Air Canada ticket whose checked baggage is lost, delayed, damaged, or destroyed during the Landline portion of the trip, liability is subject to the provisions of the Montreal Convention, where applicable.

In no event shall Landline be responsible for any damages caused before the baggage has been checked in by the passenger, or after the baggage has been delivered to the connecting partner airline, or after it has been returned to the passenger at the end of the journey.

Disease-Related Harm or Injury

By purchasing a ticket, the passenger acknowledges the inherent risk associated with vehicle transportation, including potential transmission of COVID-19 or other communicable diseases. Passengers are responsible for taking precautions they deem appropriate. To the fullest extent permitted by applicable law, liability for health harm arising from transmission or infection of COVID-19 or other communicable diseases is excluded, except in cases of intentional or negligent conduct. The passenger waives the right to pursue claims against Landline, Galland, or Air Canada for disease-related harm arising from travel.

Governing Law

These Terms are governed by the laws of the Province of Québec and applicable federal laws of Canada.

Exclusive Jurisdiction

If a dispute is not resolved through negotiation or mediation, any action arising out of these Terms shall be brought exclusively in the courts of the Province of Québec. Each party consents to the exclusive jurisdiction of such courts.

No Class Actions

Any dispute between a passenger and Landline or Galland shall be resolved on an individual basis. There is no right or authority for any claim to be brought on a class action basis or in a purported representative capacity on behalf of others.

Ownership and Permitted Use of the Website

The Website (including any and all content, material, page headers, custom graphics, button icons, and scripts and the presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, video and audio forms, images, icons, software, designs, applications, data, and other elements available on or through the Website) is the property of Landline or its respective owners, as the case may be, and is protected by US, Canadian and international copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership or other rights in the Website or its content. You may use the Website only in the manner described expressly in this agreement and subject to all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited.

Landline hereby grants you a personal, limited, revocable, non-transferable, non-assignable and non-exclusive license to access, read and print the content of this Website for your personal, non-commercial, and not-for-profit use only. You may not modify any of the pages, nor remove or alter any visible or non-visible identification, marks, notices, or disclaimers. The Website and its content may not be copied, imitated, reverse engineered, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without the express prior written consent of Landline. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with this agreement.

No-Linking, Framing, Mirroring, Scraping or Data-Mining

Links to this Website without the express written permission of Landline are strictly prohibited. Landline may in its discretion cancel and revoke any permission it may give to link to the home page of the Website at any time and without any notice or liability. The framing, mirroring, scraping or data-mining of this Website or any of its content in any form and by any means is also strictly prohibited.

Trademark Information

Landline and other marks and logos appearing on the Website are registered and unregistered trademarks, or trade names owned or licensed by Landline. Other marks and logos appearing on the Website may be registered or unregistered trade names or trademarks of their respective owners. It is strictly prohibited to use in any way the trade names, trademarks and logos (collectively “Marks”) displayed on the Website or any other word, expression, name or symbol which could cause confusion as to the link or association of the user with Landline or its endorsement or sponsorship of user's products or services. Nothing appearing on the Website or elsewhere shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Marks displayed on the Website.

Unsolicited Comments

Landline hopes that you find the Website to be a valuable service and we welcome your feedback. However, Landline does not accept unsolicited ideas, including ideas for new advertising campaigns, new or improved products, services or technologies. The purpose of this policy is to avoid potential misunderstandings or disputes. Accordingly, please do not send any unsolicited ideas, suggestions or other materials (“Unsolicited Comments”) to Landline.

If you do send Unsolicited Comments to Landline, Landline must have the right to use them. Therefore, you grant (or warrant that the owner of the Unsolicited Comments grants) to Landline and its assigns a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive, assignable, transferable, sub-licensable, right and license to copy, modify, publish, create derivative works from, distribute, publicly display and otherwise use the Unsolicited Comments or any ideas, concepts, know-how or techniques associated with the Unsolicited Comments for any purpose whatsoever. You also agree, represent and warrant that all moral rights in the Unsolicited Comments are waived in favour of Landline and its assigns.

Privacy Statement

Landline collects, uses, stores and discloses your personal information in accordance with its Privacy Statement (referred to as “Privacy Statement”), which is incorporated by reference into this agreement and may be viewed at https://landline.com/privacy-policy. This Privacy Statement may be changed by Landline from time to time in its sole and absolute discretion and without any prior notice or liability to you or any other person by making the amended Privacy Statement accessible through the Website. Changes will be effective upon posting to the Website, unless the revised Privacy Statement states otherwise. Your continued access and use of the Website and receipt or request of any electronic communications subsequent to any changes to the Privacy Statement will signify that you consent to the collection, use, storage and disclosure of your personal information in accordance with the then current version of the Privacy Statement. Landline cannot and does not guarantee the security or privacy of data that you provide through the Internet and accordingly you agree that access to and use of the Website, and the provision of data through the Internet to Landline, is at your sole risk.

Other Websites

While this Website may contain links to third party websites, Landline is not responsible for the content of any linked websites. Landline provides these links only as a convenience and these linked websites are not under the control of Landline. Landline makes no representation or warranty regarding, and does not endorse, any linked websites, the information or any of the products or services appearing, available or described thereon. Links do not imply that Landline sponsors, endorses, is affiliated or associated with, or is legally authorized to use any content displayed in or accessible through the links. When you access such websites, you are doing so at your own risk and you should abide by the terms and conditions of use of the third party websites.

General Disclaimer and Liability Exclusion

Landline makes reasonable efforts to ensure that the general content it provides on the Website is accurate and reliable. HOWEVER, THIS WEBSITE AND ITS CONTENT ARE NOT TO BE CONSTRUED AS A FORM OF PROMOTION. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE OR DURABILITY, ALL OF WHICH ARE HEREBY DISCLAIMED BY LANDLINE TO THE FULLEST EXTENT PERMITTED BY LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, LANDLINE MAKES NO REPRESENTATION, WARRANTY OR CONDITION THAT: (A) THE WEBSITE WILL BE COMPATIBLE WITH YOUR COMPUTER AND RELATED EQUIPMENT AND SOFTWARE; (B) THE WEBSITE WILL BE AVAILABLE OR WILL FUNCTION WITHOUT INTERRUPTION OR WILL BE FREE OF ERRORS OR THAT ANY ERRORS WILL BE CORRECTED; (C) THE USE OF THE WEBSITE WILL BE FREE OF VIRUSES, TROJAN HORSES, WORMS OR OTHER DESTRUCTIVE OR DISRUPTIVE COMPONENTS; OR (D) THE USE OF THE WEBSITE WILL NOT INFRINGE THE RIGHTS (INCLUDING INTELLECTUAL PROPERTY RIGHTS) OF ANY PERSON; AND LANDLINE HEREBY DISCLAIMS ANY AND ALL LIABILITY REGARDING SUCH MATTERS TO THE FULLEST EXTENT PERMITTED BY LAW.

LANDLINE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE AND EXEMPLARY DAMAGES OR LOSSES, HOWSOEVER CAUSED, ARISING FROM, CONNECTED WITH, OR RELATING TO THE WEBSITE OR THIS AGREEMENT INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, LOST PROFITS OR LOST SAVINGS, OR RESULTING FROM ANY VIRUSES, DATA CORRUPTION, FAILED MESSAGES, TRANSMISSION ERRORS OR PROBLEMS, LINKS TO THIRD-PARTY WEBSITES, THIRD-PARTY CONTENT, PRODUCTS OR SERVICES, THE USE OR INABILITY TO USE THIS WEBSITE OR THE CONTENT UNDER ANY THEORY OF LIABILITY (WHETHER ON A CONTRACTUAL OR EXTRACONTRACTUAL BASIS, TORT, STRICT LIABILITY OR ANY OTHER THEORY OR LAW OR EQUITY), REGARDLESS OF ANY NEGLIGENCE OR OTHER FAULT OR WRONGDOING AND FUNDAMENTAL BREACH BY LANDLINE OR ANY PERSON FOR WHOM LANDLINE IS RESPONSIBLE EVEN IF LANDLINE OR ANY OF ITS LAWFUL MANDATORIES OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.

Indemnification. You agree to indemnify, defend, and hold harmless Landline, its affiliate and providers (collectively, the “Indemnified Parties”) from and against all claims, losses, expenses, damages and costs, including reasonable attorneys' fees, sustained, incurred or paid by the Indemnified Parties, resulting from any violation of these Terms and Conditions or any activity related to your use of the Website, by you or any other person accessing the Website on your behalf. You will assist and co-operate as fully as reasonable required by the Indemnified Parties in the defence of any such claim or demand.

Contacting Landline. Landline would always like to hear from you. For general questions about our services, you may contact Landline by e-mail, or postal mail as below: E-mail: info@landlineco.com Postal Mail: 113 S. College Ave, Fort Collins, CO USA

Landline reserves the right to cancel reservations where necessary to comply with any governmental regulation, governmental request for emergency transportation, or any event of Force Majeure, including weather or other conditions beyond Landline’s control.

Termination of the Website and This Agreement. Landline may, at any time without notice or liability to you, and for any reason whatsoever: (a) change, suspend or terminate, temporarily or permanently, the Website or any part of it; or (b) restrict, suspend or terminate (in whole or in part) your permission to access or use the Website, all without any notice or liability to you or any other person. If you breach any provision of this agreement, we may prohibit you from using this Website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If this agreement or your permission to access or use the Website is terminated by you or by Landline for any reason, then: (a) this agreement will nevertheless continue to apply and be binding upon you and any persons you represent, jointly and severally, regarding your prior access to and use of the Website, and anything connected with, relating to or arising therefrom; and (b) Landline may continue to use and disclose your personal information in accordance with the Privacy Statement, as amended from time to time.

General. This Agreement, as it may be amended from time to time, including the Privacy Statement and any and all other legal terms and conditions, notices and policies on this Website, constitute the entire agreement between you and Landline with respect to the access or use of this Website including any content, functionality and services offer through the Website, all purchases made by you and all agreements concluded between us in relation to the services on the Website, and supersede any previous and contemporaneous communications, representations, understandings and agreements, whether oral or written, between Landline and you with respect to such subject matter.

Failure or delay by us to enforce an obligation or exercise a right under these Terms and Conditions does not constitute a waiver of that obligation or right.

No consent or waiver by any party to or of any breach or default by any other party in its performance of its obligations under this Agreement will be deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party.

You (on the one hand) and Landline (on the other hand) are independent contractors, and no agency, partnership, joint venture, employment or franchise relationship is intended or created by this Agreement or your use of the Website.

If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid, void or unenforceable for any reason whatsoever, such term or provision shall be divisible and severed from the other terms and conditions and shall be deemed to be deleted from them. Severance of such terms shall not affect the validity or enforceability of the remaining terms.

Unless specifically stated otherwise herein or required by law, Landline shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages of any kind, under any legal theory, arising out of or in connection with these Terms and Conditions and the performance of its obligations hereunder.

Landline has the right to cancel reservations (whether or not confirmed) of any customer whenever such action is necessary to comply with any governmental law, regulation, ordinance or order upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Landline’s control, including force majeure events.

The provisions of this Agreement shall ensure to the benefit of and be binding upon Landline and its successors and assigns and related persons, and you and your heirs, executors, administrators, successors, and personal representatives (and those of any person you represent).

You and the persons you represent may not assign this Agreement or the rights and obligations under this Agreement without the express prior written consent of Landline, which may be withheld in Landline’s sole discretion. Landline may assign this Agreement and its rights and obligations under this Agreement without your consent or the consent of any persons you represent.

The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressément que ce Contrat et tous les documents qui s’y rapportent soient rédigés en anglais.

Any rights not expressly granted by this Agreement are reserved to Landline.

For Landline Service support, use the chat or text channels at montreal.landline.com. For questions about your Air Canada flight, contact Air Canada at 1-888-247-2262 or visit aircanada.com.